Exchange and Return Policy - Kothari Diamonds and Jewels
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All web-site customers are eligible for a lifetime refund/buyback of the product. We guarantee you best value for your investment in our Hallmarked 22 carat gold jewellery compared to any other online jewelry stores, provided you follow and agree to the following rules and procedures.
Considering that the product is not damaged and is in proper weight as mentioned in original invoice with no studded stones/diamonds damaged/slipped , the below refund policy would apply

Lifetime Return Policy:

  • The below process is adopted for all the gold jewellery and diamond jewellery purchased only online with us from for refund
  1. 22 Karat Plain Gold Jewellery Refund Policy            = ( Gold weight of product ) x ( 22 karat gold price )
  2. 22 Karat CZ Signity Gold Jewellery Refund Policy  = ( Gross gold weight of product ) x ( 22 karat gold price )
  3. 18 Karat Gold Jewellery Refund Policy                      = ( Gold weight of product ) x ( 18 karat gold price )
  4. Studded Jewellery / Stone Jewellery for which stones are priced seperately will be bought back as per the below pattern    = ((Gold weight x ( 22 karat gold price )) + (Sale stone price - 20%))
  5. Diamond jewellery will be bought back as per the below pattern
    = ((Gold weight x ( 18 karat gold price )) + (Sale diamond price - 20%))
  • Kindly note that the refund will be issued within 7 days from the day of receipt of the merchandise at our India office.
  • The refund issued will be after the deduction of shipping and handling charges, import duty, other additional charges.
  • An email notice for credit issued will be sent to the email address on file when the credit is processed.
  • All the refunds will be issued only when original invoice is returned with the product to the account number / credit card of the original payee.

Cancellation Policy:
Orders once placed cannot be cancelled or changed, in case, still you want to cancel/change the order, you will be charged 20% of the final product prices towards cancellation - ( Cancellation Fee ) and the rest difference amount will be refunded to you