Kothari Diamond and Jewels Payment Queries, Shipping Queries, Bangle and Mangalsutra Chain Sizer
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We ship to INDIA and USA.

Our Online transactions on KothariJewelry are failing ?
If transaction failure occurs : Kindly follow the below procedure

Step 1: Kindly enable "Verified by Visa" / "Mastercard Secure code" on your US Visa / US Master cards respectively
"Verified by Visa" / "Mastercard Secure code"  is required to be enabled for high value international card purchases to avoid misuse of your card without your knowledge.
 
To enable "Verified by VISA" 3D-Secure code on your US Card
US Visa Care number - +1-800-847-2911 / Write a mail to - [email protected]
 
Step 2: Since you are trying to make a international online purchase from a foreign company out of your geographical area , so your bank will automatically decline/block your transaction for your safety on initial 2-3 transactions. To avoid this, call your card issuer bank and inform them of the international purchase so it will not auto-block the transactions.

Documents required to complete international transactions :-
1. Colour photo of Photo ID proof of the person making the payment is required.
2. Colour photo of shipping address proof of the person receiving the product is required.

 
What is Foreign transaction fee(FTF) or Currency conversion charge ?
Foreign Transaction Fee, is a fee which is charged to your US credit/debit card . The usual FTF charges vary between 0% to 5% of the transaction value depending on what type/category of credit card you have issued by your bank. FTF is not applicable on credit/debit cards issued in India. Kindly check with your card issuing bank for queries on Foreignt transaction fees, if applicable.
 
Our credit card is charged in Indian Rupee (INR), so how to calculate equivalent amount in US $/foreign currency for Visa Cards/ Master Cards ?